Our Story - Our Why

Clinical research holds the promise of better treatments, longer lives, and a healthier future. But for too long, the people at the heart of that promise—patients—have been left out of the conversation.

At PatientView.Online, we’re changing that.

We believe that every patient deserves to understand the journey they’re being asked to join. That means more than just handing over a document—it means speaking in a language that respects their intelligence, their time, and their lived experience.

We work with patients and advocacy groups across continents—Europe, Africa, Asia, and Australia—to review and reshape clinical trial materials so they’re not just compliant, but truly clear and compassionate. Whether it’s through online platforms or one-on-one interviews, we gather real feedback from real people. Then we turn that insight into anonymised, auditable reports that help sponsors and researchers improve materials, enhance engagement, and increase the chances of first-time ethics approval.

Our Vision

To create a world where every patient, everywhere, can confidently understand and engage with clinical research—because clear communication is the foundation of ethical, inclusive, and effective healthcare.

Our Mission

To empower patients by transforming clinical trial communication—making it clear, compassionate, and co-created—so that every participant can understand, engage, and shape the future of medicine.

Our team

Our team consists of highly qualified and motivated professionals, who are all experts in their field. With many years of experience in the industry, they have the expertise to provide comprehensive, first-rate services to our clients.

Wing Shan (Andrea) Chan

Lead Linguist & Co-founder

Dr. Wing Shan Chan (Andrea Chan), PhD
Accredited Linguist (Australian Linguistic Society)

Dr. Wing Shan Chan, known to most as Andrea Chan, is a highly accomplished linguist and healthcare communication specialist. She holds a PhD in Linguistics and is fluent in English, Cantonese, and Mandarin, bringing a truly multilingual and multicultural perspective to her work.

With a strong empathy for patient experiences, Dr. Chan is dedicated to bridging communication gaps in healthcare. Her expertise lies in translating complex medical information into clear, patient-friendly content—empowering individuals to make confident, informed decisions about their care.

Professional Background & Expertise:

Academic & Research: Dr. Chan’s doctoral research focused on the cognitive impact of subtitles on learning in higher education, using eye-tracking technology to understand how language accessibility affects comprehension. She has contributed to scholarly communication, scientific writing, and research methodologies, with a focus on both qualitative and quantitative approaches.
Multidisciplinary Experience: Beyond academia, Dr. Chan has worked as a consultant, educator, music therapist, and library professional, giving her a broad understanding of communication across diverse settings.
Healthcare Communication: She specializes in making clinical trial documentation and patient-facing materials accessible, accurate, and culturally sensitive. Her work ensures that healthcare information is not only scientifically robust but also resonates with patients from varied backgrounds.
Community Engagement: Dr. Chan is committed to involving patients and the public in the creation and review of healthcare materials, ensuring that real-world needs and lived experiences are reflected in every project.

Key Skills:

Multilingual communication (English, Cantonese, Mandarin)
Patient-centered content development
Cross-cultural healthcare communication
Scholarly communication and scientific writing
Qualitative and quantitative research methods
Critical analysis and synthesis of complex information

Anelle Rautenbach

Patient Engagement Lead & Co-founder

Anelle Rautenbach: Architect of Quality Management Systems, Strategic Partnership and Advocacy Lead

Imagine transforming organisational complexity into seamless excellence—that’s Anelle Rautenbach’s superpower. With over two decades of experience in quality management, accreditation, and adult education, Anelle doesn’t just implement systems—she designs them from the ground up, turning regulatory frameworks into intuitive, high-impact solutions.

Strategic Leadership in Quality & Accreditation

Anelle is a seasoned leader in developing and implementing ethical, phased Quality Management Systems (QMS) that align with national and international standards. Her work ensures that organisations meet rigorous compliance requirements while fostering a culture of continuous improvement.

Her expertise spans:

Regulatory Alignment: Navigating the requirements of bodies such as the Quality Council for Trades and Occupations and the Council on Higher Education.

Educational Excellence: Leading curriculum development, assessment, moderation, and successful programme accreditation processes.

Systems Improvement: Designing monitoring and evaluation systems that drive institutional excellence and adaptability.

Empowering Through Education: Anelle’s journey began in Hotel Management, followed by years in the UK where she gained deep familiarity with the National Vocational Qualifications system. On returning to South Africa, she transitioned into workforce training and adult education, eventually earning a Bachelor’s degree in Training and Development (cum laude) from North-West University in 2019. She is a proud member of the International Golden Key Honour Society, recognised for academic excellence and her commitment to lifelong learning.

Innovator in E-Learning & Integrated Systems: From designing blended learning frameworks to navigating complex regulatory landscapes, Anelle’s approach blends precision with a passion for growth. She has played a key role in developing innovative online and hybrid learning programmes for specialised vocational and conservation sectors.

A Collaborative Approach to Impact: Anelle’s considerate leadership includes international collaboration, counting partnerships with Fulbright scholars to enhance strategic quality assurance as one of her career highlights. Her vision ensures that quality systems are not just compliant—but empowering, inclusive, and future-ready.

Andrew Jones-Angove

CEO and Co-Founder

Andrew Jones-Angove: Strategic Coordinator & Advocate for Excellence

With a rich and engaging background in project management and production within heavy industry, Andrew Jones-Angove brings decades of hands-on experience, clear thinking, and grounded leadership to every initiative he touches. His career spans roles in engineering, manufacturing, and industrial operations, including his work as a Product Technologist at Tata Steel Europe, one of the world’s top steel producers.

From Industry to Advocacy

Andrew’s transition from the industrial sector to healthcare advocacy reflects his deep commitment to clarity, structure, and human-centred leadership. As a Director at Patientviewonline Ltd, he now serves as a lead coordinator and advocate in a dynamic, adaptive team focused on bridging the gap between patients and the healthcare industry. [

His role involves:

Guiding collaborative efforts to improve clinical trial documentation.
Championing patient and public involvement in healthcare communication.
Providing strategic oversight to ensure that materials are accessible, accurate, and empowering.

Leadership Style & Strengths

Andrew is known for his attentive attitude, calm presence, and ability to distil complexity into actionable clarity. His leadership is rooted in:

Life experience that fosters empathy and resilience.
Operational insight from years in high-pressure industrial environments.
Team advocacy, ensuring that every voice is heard and valued.

Whether navigating regulatory frameworks or coordinating cross-functional teams, Andrew brings a steady hand and strategic mind to every challenge.

Current Focus

At Patientviewonline, Andrew plays a pivotal role in shaping patient-facing materials that reflect real-world needs. He works alongside linguists, quality experts, and community partners to ensure that healthcare communication is not only compliant—but compassionate, inclusive, and effective.

Andrew Jones-Angove is more than a coordinator—he’s a connector, a guide, and a builder of systems that serve people first.

Our Impact

Empowering Patients

We empower patients by transforming clinical trial communication, including their view and input as essential—making it clear, compassionate, and co-created—so that every participant can understand, engage, and shape the future of medicine. To create a world where every patient, everywhere, can confidently understand and engage with clinical research—because clear communication is the foundation of ethical, inclusive, and effective healthcare.

Advancing Medicine and Healthcare that matter to patients

The idea for Patientview.Online was born from a simple but powerful realisation: while clinical research holds immense promise for patients—offering access to innovative treatments and the chance to shape the future of medicine—patients are too often treated as passive participants. The very documents designed to inform and guide them are frequently written in language that is dense, technical, and disconnected from real human experience.

We asked ourselves: If these treatments are meant to improve lives, why aren’t patients more involved in how they’re communicated?

Creating a vital bridge

Connecting Industry with Patient Insight

We create a vital bridge between clinical research teams and the people they serve — patients, carers, and communities. By integrating structured patient input into the development process, we help industry partners design trial materials and strategies that are clearer, more inclusive, and aligned with real-world needs.

This collaboration accelerates medicine development by:

Enhancing trust and transparency
Improving recruitment and retention
Ensuring regulatory alignment
Delivering patient-centred outcomes

Together, we make healthcare innovation more effective, ethical, and accessible.